Feedback, compliments and complaints

Tell us, we’re listening!

We are committed to providing the best possible experience for our patients. Your feedback is a really important way of helping us to achieve this.

Have you received care from one of our services recently? Would you recommend our services to your friends and family? Please complete the Friends and Family Test survey to tell us what you think.

You can also complete a paper version of the survey at home or at one of our sites/services and send it back to us by post – ask a member of staff for a copy or print a copy in one of the other formats, available here.

Compliments

Like most people, we like to know if we are doing a good job. By telling us, it encourages staff and helps to build confidence in the quality of our care. If you have received good treatment or service and would like to thank the staff involved, please let us know by contacting the Patient Feedback and Complaint Service. They will make sure that your compliments are passed on to the service or individual concerned as quickly as possible.

Complaints and concerns

If you think we’ve made a mistake, please help us to improve by giving us your views. Please speak to your key worker or the ARCH manager in the first instance.

If this does not resolve your problem and you would like to make a complaint, please contact the Patient Support Service, who will be able to help.